Portal not loading

We've now resolved the incident. Thanks for your patience.

From the portal supplier, affecting other universities as well "We have gathered reports that the request load time is very slow, and unable to access the platform. Engineering is working on scaling the platform to help mitigate the issue. Despite the issue being resolved on Friday, we are seeing similar symptoms today." We will update this page for HWU students and staff with more information as we receive it. Apologies for the inconvenience. Links in the portal remain accessible directly, such as ResourceBooker https://resourcebookeruk.hw.ac.uk/; Canvas - https://canvas.hw.ac.uk/; Microsoft365 - https://www.office.com/; AskHWU?IShelp - https://hwu.unidesk.ac.uk/tas/public/login/saml; ERP - https://heriotwatt.sharepoint.com/sites/CloudERP; Payslips - https://heriotwatt.sharepoint.com/sites/hr/SitePages/Payslips.aspx Please contact IShelp for any other links.

We are pleased to report that the dashboards are now loading normally, reflecting continued improvements. Our engineering team will monitor the situation over the weekend. If you experience any further problems related to previously reported issues, please contact us.

Following reports from HWU staff and students, we can confirm a known issue relayed from the portal supplier "We are seeing some customers report issues with the loading of dashboards being slow. Engineering is in investigating with urgency."