Disruption to a number of services

Recovering
Recovering

The issue with our virtual infrastructure has been resolved and those services impacted will now be available or restarting. Thank you for your patience whilst we worked to resolve this issue.

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Investigating

IS are currently working to resolve an issue with our virtual server infrastructure which is impacting a number of services including the Banner student system, student home directories and access to online journals / e-resources. Thank you for your patience whilst we work to resolve this. These services will likely be unavailable for the remainder of today.

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Began at:

Affected components
  • Web and Intranet
    • Web forms
  • Student Administration Systems
    • Systems for Staff
      • Banner (Student Records System)
        • Application Navigator
        • OBI Reporting
        • Banner Workflow
        • Banner Document Manager
        • Ellucian Experience
      • Faculty Self Service
        • Marks & Grades Transfer Utility
    • Systems for Students
      • Heriot-Watt Online Student Portal (Edinburgh Business School)
  • Learning & Teaching Systems
    • Student Home drive
  • Library Systems
    • Authenticated access to eResources
    • Alma (staff access only)
  • Network
    • Telephony