We've now resolved the incident. Thanks for your patience.
We have successfully pinpointed the primary cause, and after diligent monitoring, we are pleased to report a marked improvement in performance throughout the platform. The engineering team will persist in overall monitoring efforts. If you are still experiencing difficulties, such as no landing pages or issues with logging in, please submit a support ticket at https://go.hw.ac.uk/ishelp or update your existing ticket.
There is currently an issue affecting access to the portal and service tiles within it. We are liaising with the supplier regarding a fix and will update this page as soon as possible. See also https://status.myday.cloud/ for a status summary
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