Resolved

Update - Engineering identified the root cause and applied an update on Friday and the incident is resolved.

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Recovering

Improvements in login response times, continuing to monitor response times, observed a steady pattern since scaling up the backend.

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Updated

We are experiencing high CPU usage on the backend, impacting platform performance. The engineering team is proactively working on mitigating the issue by restarting service nodes. If you are experiencing difficulties, such as no landing pages or issues with logging in, please submit a support ticket at support.myday.cloud

We appreciate your patience and will provide further updates as soon as possible.

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Investigating

Investigating - Currently, the platform performance is degraded, and users might experience difficulty logging in or loading dashboards. We are investigating the issue and will update you when we have further information. https://status.myday.cloud/

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Began at:

Affected components
  • Portal (Staff & Student)