Self Service Password Reset problems
We've now resolved the incident. Thanks for your patience.
Indications are that the fault with the student self service password reset at: https://idm.hw.ac.uk/sfpr/ has been resolved. However, we are monitoring the service.
We are seeing a high number of failed password resets and timeouts for new students enrolling and attempting to set their initial passwords using the facility at https://idm.hw.ac.uk/sfpr/. This has been escalated to the supplier who are working to identify a solution to the problems.
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Student Systems
- Student and Faculty Self Service
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