Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Identified

The earlier issue with the portal has recurred. We will liaise with our external partners again to resolve the issue as soon as possible.

Resolved

Our support partners have confirmed Portal dashboards should have returned to normal. Thanks for your patience while this issue was resolved.

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Recovering

Our support partners have advised performance on the Portal dashboard should now have returned to normal, with further work ongoing to prevent this happening in the future.

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Identified

Our support partners have begun applying a mitigation and have verified performance has improved. Further work is ongoing and there will be another update before 11:00AM BST.

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Investigating

The performance of dashboards is currently impaired.

Our support partners are investigating the issue and currently working on a mitigation.

We aim to update again shortly after 10:00 BST.

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Began at: