Intermittent Eduroam connectivity issues - Affecting some staff managed laptops - Malaysia campus

Resolved
Resolved

We've now resolved the incident

If you are still experiencing any issues, please reach out to the Library Service Desk counter or submit a request via: go.hw.ac.uk/ishelp.

Thank you for your patience.

Avatar for Ahmad Fuaz, Ahmad Farhan Amar B
Ahmad Fuaz, Ahmad Farhan Amar B
Recovering

Please be informed that campus eduroam connectivity has recovered after the disruption. Our team will continue to monitor the situation closely.

If you are affected, please reach out to the Library Service Desk counter click here (go.hw.ac.uk/ishelp) for assistance.

Thank you for your patience.

Avatar for Ahmad Fuaz, Ahmad Farhan Amar B
Ahmad Fuaz, Ahmad Farhan Amar B
Investigating

We are currently investigating an issue where some laptops experience eduroam disconnection and are unable to reconnect, especially after a restart or when waking from sleep mode.

If you are affected, please reach out to the Library Service Desk counter or click here (go.hw.ac.uk/ishelp) for assistance.

Avatar for Ahmad Fuaz, Ahmad Farhan Amar B
Ahmad Fuaz, Ahmad Farhan Amar B
Began at:

Affected components
  • Network
    • Eduroam wifi