HWU managed laptops/PCs performance issues (Edinburgh)

Following liaison with our software vendors and extensive investigation from the problem management team, a software issue was identified and a fix tested across a sample of affected devices. The results from the testing were successful and feedback from impacted users very positive. The fix was rolled out to all devices at the beginning of August and all tickets relating to this issue updated. The issue affected devices of a particular model and the update to Windows 11 triggered the issue with a third party piece of software. If any colleagues are still experiencing serious performance issues, please report these to IS Help at https://hwu.unidesk.ac.uk/tas/public/ssp/

Information Services understands the impact this issue has had on some colleagues and appreciates their patience whilst a solution was identified.

Following liaison with our software vendors we have identified an issue and a workaround has been applied. Based on early tests, this seems to have resolved the issue. We are currently in touch with affected users. Additionally, please contact us via https://hwu.unidesk.ac.uk/tas/public/ssp/content/detail/knowledgeitem?unid=f32a0c1e-e191-49cf-91b3-aa26f0d0d8d7 concerning your situation and device.

We are aware of the performance issues that some staff and students are experiencing on certain models of machines and have been investigating these as a priority. We have made progress with narrowing down the factors that are contributing to the issue and have escalated with the relevant supplier to reach a solution. For a more detailed summary, see https://heriotwatt.sharepoint.com/sites/Newsletter/SitePages/Windows%2011%20performance%20issues.aspx