Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Andrew Bevan
Identified

The earlier issue with the portal has recurred. We will liaise with our external partners again to resolve the issue as soon as possible.

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Andrew Bevan
Resolved

Our support partners have confirmed Portal dashboards should have returned to normal. Thanks for your patience while this issue was resolved.

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Recovering

Our support partners have advised performance on the Portal dashboard should now have returned to normal, with further work ongoing to prevent this happening in the future.

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Identified

Our support partners have begun applying a mitigation and have verified performance has improved. Further work is ongoing and there will be another update before 11:00AM BST.

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Investigating

The performance of dashboards is currently impaired.

Our support partners are investigating the issue and currently working on a mitigation.

We aim to update again shortly after 10:00 BST.

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Began at:

Affected components
  • Portal (Staff & Student)